Question 1

What services does Cool Cargo UK provide?

Accepted Answer

Cool cargo UK provides temperature controlled air, road and sea freight for food and pharmaceuticals, plus refrigerated courier and groupage services.

Question 2

Can I ship prescription medication from the UK to the EU for personal use?

Accepted Answer

Yes, if you have a valid prescription, ID, and correct customs paperwork.

Question 3

Which form do I need, CN22 or CN23?

Accepted Answer

•	CN22 if value under £270.

•	CN23 if value above £270 or medicine is controlled.

Question 4

Do documents need to be in English?

Accepted Answer

Yes. Some countries also recommend local translation (e.g. France, Spain, Italy).

Question 5

How much medicine can I send?

Accepted Answer

Usually up to 3 months’ supply, but check each country’s guide

Question 6

Can Cool Cargo UK ship chilled medicines?

Accepted Answer

Yes, Cool Cargo UK ship chilled medicines with +2–8 °C and +15–25 °C services.

Question 7

Which temperature ranges can you handle?

Accepted Answer

Frozen to chilled: from −25°C up to +8°C, and ambient where required.

Question 8

Do you support pharmaceutical GDP compliant transport?

Accepted Answer

Yes — we operate GDP‑aware refrigerated carriers and monitoring for life sciences shipments.

Question 9

Can you ship clinical trial samples internationally?

Accepted Answer

Yes — we handle urgent door‑to‑door chilled and frozen shipments for clinical trials to EU and worldwide.

Question 10

What tracking is available?

Accepted Answer

Live temperature and location tracking with proof of delivery for time‑critical consignments.

Question 11

How do I request a quote?

Accepted Answer

Use the online quote form or email info@coolcargo.co.uk or call 0800 096 38 39.

Question 12

What areas do you serve?

Accepted Answer

UK, Europe and global destinations with Heathrow as a logistics hub.

Question 13

Do you offer temperature-controlled shipping services in London?

Accepted Answer

We offer temperature-controlled shipping services in London, the UK, Europe and globally.

Question 14

Do you offer chilled air freight options from the UK to Europe?

Accepted Answer

We offer temperature-controlled shipping with insulated pallets, thermal blankets, and specialised containers to Europe and globally. We provide refrigerated courier services from London Heathrow.

Question 15

What documentation is required for pharma exports?

Accepted Answer

Standard export paperwork plus any MHRA or customs forms; we advise contacting us for shipment‑specific guidance.

Question 16

How often is temperature data recorded?

Accepted Answer

Continuous monitoring with downloadable temperature logs on request.

Question 17

Can you handle multi‑temperature consignments?

Accepted Answer

Yes — dual‑temperature vehicles and multi‑temperature packaging solutions are available.

Question 18

What packaging do you recommend for frozen food samples?

Accepted Answer

Insulated shippers with dry ice or gel packs sized to maintain required temperature for transit time.

Question 19

Are your drivers trained for healthcare shipments?

Accepted Answer

Yes — Cool cargo UK have trained drivers and certified carriers for medical and life sciences transport.

Question 20

How do you ensure cold chain integrity during customs delays?

Accepted Answer

Contingency routing, active temperature control, and priority customs handling where possible.

Question 21

Where can I find more detailed shipping guides?

Accepted Answer

See our How To Ship chilled, frozen and food guides on the website or contact our team for bespoke advice.

FAQ | Cool Cargo UK — Temperature Controlled Logistics and Cold Chain Services

Frequently asked questions